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| 001 | 4562 | ||
| 003 | BD-DhEU | ||
| 005 | 20170724130240.0 | ||
| 008 | 150421s2012 ii a b 001 0 eng | ||
| 020 | _a9788131754474 | ||
| 040 |
_aDLC _beng _cDLC _dYDXCP _dBTCTA _dC#P _dCDX _dDLC _dBD-DhEU |
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| 041 | _aeng | ||
| 082 | 0 | 0 |
_a658.8 _223 _bVES 2012 |
| 100 | 1 | _aVerma, Harsh V. | |
| 245 | 1 | 0 |
_aServices marketing : _btext and cases / _cHarsh V. Verma |
| 250 | _a2nd ed. | ||
| 260 |
_aNew Delhi : _bPearson, _cc2012. |
||
| 300 |
_axvi, 660 p. : _bill. ; _c28 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 590 | _aAH | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aMarketing. | |
| 942 |
_2ddc _cBK |
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_c4496 _d4496 |
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