| 000 | 00845nam a22002657a 4500 | ||
|---|---|---|---|
| 001 | 1669 | ||
| 003 | BD-DhEU | ||
| 005 | 20120828110442.0 | ||
| 008 | 120828t2006 ii ||||| |||| 00| 0 eng d | ||
| 020 | _a9788131501603 | ||
| 040 |
_aBD-DhEU _cBD-DhEU |
||
| 041 | _aeng | ||
| 082 | 0 | 0 |
_223 _a658 _bMES 2006 |
| 100 | 1 |
_aMetters, Richard _94311 |
|
| 245 | 1 | 0 |
_aService operations management / _cRichard Metters, Kathryn King-Metters, Madeleine Pullman and Steve Walton |
| 300 |
_a370 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 590 | _aUh | ||
| 650 |
_aCustomer services. _xManagement. _94312 |
||
| 650 |
_aCustomer services. _vCase studies. _xManagement. _94313 |
||
| 700 | 1 |
_aKing-Metters, Kathryn _94314 |
|
| 700 | 1 |
_aWalton, Steve _94315 |
|
| 700 | 1 |
_aPullman, Madeleine _94316 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c1591 _d1591 |
||