| 000 | 00777cam a22002534a 4500 | ||
|---|---|---|---|
| 001 | 1555 | ||
| 003 | BD-DhEU | ||
| 005 | 20120813120719.0 | ||
| 008 | 13 s2000 caua 001 0 eng | ||
| 020 | _a9788120318090 | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhEU |
||
| 041 | _aeng | ||
| 082 | 0 | 0 |
_a658.812 _223 _bGOC 2000 |
| 100 | 1 |
_aGosney, John. _94241 |
|
| 245 | 1 | 0 |
_aCustomer relationship management essentials / _cJohn W. Gosney, Thomas P. Boehm. |
| 260 |
_aRoseville, Calif. : _bPrima Tech, _cc2000. |
||
| 300 |
_axviii, 234 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 590 | _aMMI | ||
| 650 | 0 |
_aCustomer relations _xManagement. _94242 |
|
| 650 | 0 |
_aElectronic commerce _xCustomer services _xManagement. _94243 |
|
| 700 | 1 |
_aBoehm, Thomas P. _94244 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c1558 _d1558 |
||