| 000 | 01084cam a22002894a 4500 | ||
|---|---|---|---|
| 001 | 1554 | ||
| 003 | BD-DhEU | ||
| 005 | 20120813115742.0 | ||
| 008 | 13 s2005 nju 000 0 eng | ||
| 020 | _a9780471748076 (cloth) | ||
| 020 | _a0471748072 (cloth) | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-DhEU |
||
| 041 | _aeng | ||
| 082 | 0 | 0 |
_a658.812 _223 _bHOW 2005 |
| 100 | 1 |
_aVan Hooser, Phillip, _d1957- _94239 |
|
| 245 | 1 | 0 |
_aWillie's way : _b6 secrets for wooing, wowing, and winning customers and their loyalty / _cPhillip Van Hooser. |
| 260 |
_aHoboken, N.J. : _bWiley, _cc2005. |
||
| 300 |
_axii, 188 p. ; _c23 cm. |
||
| 590 | _aMMI | ||
| 650 | 0 |
_aCustomer services. _94234 |
|
| 650 | 0 |
_aCustomer loyalty. _94120 |
|
| 650 | 0 |
_aCustomer relations. _94240 |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0512/2005013737.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html |
| 942 |
_2ddc _cBK |
||
| 999 |
_c1557 _d1557 |
||