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	1.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Chatterjee, Jayanta Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: India : Pearson Education, c2010 Availability: Items available for reference: Eastern University Library: Not For Loan (1)Call number: 658.8 LOS 2010. Add to cart (remove)
	2.	Design for six sigma for service / Kai Yang. by Yang, Kai Series: Six sigma operational methods series Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York : McGraw-Hill, c2005 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: Eastern University Library (2)Call number: 658.4 YAD 2005, ... Place hold Add to cart (remove)
	3.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 5th ed. Material type: Text; Format: print ; Literary form: Language: English Publication details: Delhi : Pearson/Prentice Hall, c2004 Availability: Items available for loan: Eastern University Library (1)Call number: 658.8 LOS 2004. Items available for reference: Eastern University Library: Not For Loan (1)Call number: 658.8 LOS 2004. Place hold Add to cart (remove)
	4.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Boston : McGraw-Hill/Irwin, c2003 Online resources: Publisher description Table of contents Availability: Items available for loan: Eastern University Library (6)Call number: 658.8 ZES 2003, ... Items available for reference: Eastern University Library: Not For Loan (1)Call number: 658.8 ZES 2003. Place hold Add to cart (remove)
	5.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Pandit, Ajay Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : McGraw-Hill Irwin, c2011 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: Eastern University Library (3)Call number: 658.8 ZES 2011, ... Items available for reference: Eastern University Library: Not For Loan (1)Call number: 658.8 ZES 2011. Place hold Add to cart (remove)
	6.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler, Ajay pandit. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Pandit, Ajay Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : McGraw-Hill Education(India) Private Limited, c2013 Online resources: Contributor biographical information Publisher description Availability: Items available for loan: Eastern University Library (5)Call number: 658.8 ZES 2013, ... Items available for reference: Eastern University Library: Not For Loan (1)Call number: 658.8 ZES 2013. Not available: Eastern University Library: Checked out (1). Place hold Add to cart (remove)
	7.	Services marketing : text and cases / Harsh V. Verma by Verma, Harsh V Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi : Pearson, c2012 Availability: Items available for loan: Eastern University Library (5)Call number: 658.8 VES 2012, ... Place hold Add to cart (remove)

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