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	1.	Essentials of CRM : a guide to customer relationship management / Bryan Bergeron. by Bergeron, Bryan P Series: Essentials series Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York : Wiley, c2002 Online resources: Contributor biographical information Publisher description Table of contents Availability: Items available for loan: Eastern University Library (2)Call number: 658.8 BEE 2002, ... Items available for reference: Eastern University Library: Not For Loan (1)Call number: 658.8 BEE 2002. Place hold Add to cart (remove)
	2.	Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty / Phillip Van Hooser. by Van Hooser, Phillip, 1957- Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Hoboken, N.J. : Wiley, c2005 Online resources: Table of contents only Contributor biographical information Publisher description Availability: Items available for reference: Eastern University Library: Not For Loan (1)Call number: 658.812 HOW 2005. Add to cart (remove)
	3.	Customer relationship management essentials / John W. Gosney, Thomas P. Boehm. by Gosney, John Boehm, Thomas P Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Roseville, Calif. : Prima Tech, c2000 Availability: Items available for loan: Eastern University Library (2)Call number: 658.812 GOC 2000, ... Items available for reference: Eastern University Library: Not For Loan (1)Call number: 658.812 GOC 2000. Place hold Add to cart (remove)
	4.	24 brand mantras : finding a place in the minds and hearts of consumers / Jagdeep Kapoor. by Kapoor, Jagdeep, 1960- Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Delhi ; Thousand Oaks, Calif. : Response Books, 2001 Other title: Twenty-four brand mantras Availability: Items available for loan: Eastern University Library (1)Call number: 658.827 KAB 2001. Items available for reference: Eastern University Library: Not For Loan (1)Call number: 658.827 KAB 2001. Place hold Add to cart (remove)
	5.	No cover image available No cover image available Thriving under fire : turn difficult customers into business success / John Faisandier. by Faisandier, John Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Zealand : Steele Roboerts, c2009 Availability: Items available for reference: Eastern University Library: Not For Loan (1)Call number: 658.45 FAT 2009. Add to cart (remove)

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