Knowledge management : challenges, solutions, and technologies / Irma Becerra-Fernandez, Avelino Gonzalez, Rajiv Sabherwal.

Includes bibliographical references and index.

Pt. I. Principles of Knowledge Management -- Ch. 1. Introducing Knowledge Management -- Ch. 2. The Nature of Knowledge -- Ch. 3. Knowledge Management Solutions -- Ch. 4. Organizational Impacts of Knowledge Management -- Ch. 5. Factors Influencing Knowledge Management -- Ch. 6. Knowledge Management Assessment of an Organization -- Pt. II. Technologies for Knowledge Management -- Ch. 7. Technologies to Manage Knowledge: Artificial Intelligence -- Ch. 8. Preserving and Applying Human Expertise: Knowledge-Based Systems -- Ch. 9. Using Past History Explicitly as Knowledge: Case-Based Reasoning Systems -- Ch. 10. Knowledge Elicitation: Converting Tacit Knowledge to Explicit Knowledge -- Ch. 11. The Computer as a Medium for Sharing Knowledge -- Ch. 12. Discovering New Knowledge: Data Mining -- Pt. III. Knowledge Management Systems -- Ch. 13. Knowledge Discovery Systems: Systems That Create Knowledge -- Ch. 14. Knowledge Capture Systems: Systems That Preserve and Formalize Knowledge -- Ch. 15. Knowledge-Sharing Systems: Systems That Organize and Distribute Knowledge -- Ch. 16. Knowledge Application Systems: Systems That Utilize Knowledge -- Pt. IV. The Future of Knowledge Management -- Epilogue: The Future of Knowledge Management -- App. A. Basic Computer Networks.