TY  - BOOK
AU  - Janakiraman,B.
AU  - Gopal,R.K.
TI  - Total quality management: texts and cases 
SN  - 9788120329959
U1  - 658.1 23
PY  - 2006///
CY  - New Delhi
PB  - PHI Learning, 
N1  - Includes index
ER  -