TY  - BOOK
AU  - Metters,Richard
AU  - King-Metters,Kathryn
AU  - Walton,Steve
AU  - Pullman,Madeleine
TI  - Service operations management
SN  - 9788131501603
U1  - 658 23
KW  - Customer services
KW  - Management
KW  - Case studies
N1  - Includes bibliographical references and index
ER  -