TY  - BOOK
AU  - Gosney,John
AU  - Boehm,Thomas P.
TI  - Customer relationship management essentials
SN  - 9788120318090
U1  - 658.812 23
PY  - 2000///
CY  - Roseville, Calif.
PB  - Prima Tech
KW  - Customer relations
KW  - Management
KW  - Electronic commerce
KW  - Customer services
N1  - Includes index
ER  -