TY  - BOOK
AU  - Van Hooser,Phillip
TI  - Willie's way: 6 secrets for wooing, wowing, and winning customers and their loyalty 
SN  - 9780471748076 (cloth)
U1  - 658.812 23
PY  - 2005///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Customer services
KW  - Customer loyalty
KW  - Customer relations
UR  - http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
UR  - http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html
ER  -