TY  - BOOK
AU  - Volkema,Roger J.
TI  - The negotiation toolkit: how to get exactly what you want in any business or personal situation 
SN  - 9788120335554
U1  - 658.4 23
PY  - 2008///
CY  - New York
PB  - American Management Association
KW  - Negotiation in business
KW  - Negotiation
N1  - Includes bibliographical references (p. 197-199)  and index
ER  -