TY  - BOOK
AU  - Yang,Kai
TI  - Design for six sigma for service
SN  - 0071445552
U1  - 658.4 22
PY  - 2005///
CY  - New York
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
KW  - Six sigma (Quality control standard)
KW  - Quality control
KW  - Statistical methods
N1  - Includes bibliographical references (p. 431-435) and index
UR  - http://www.loc.gov/catdir/enhancements/fy0625/2005050471-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0625/2005050471-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0625/2005050471-t.html
ER  -