TY  - BOOK
AU  - Chenet,Pierre
AU  - Johansen,Jon Ivar
TI  - Beyond loyalty
SN  - 8120329384
U1  - 658.311 23
PY  - 2006///
CY  - New Delhi
PB  - Prentice-Hall
KW  - Beyond loyalty
N1  -  Includes Bibliography
ER  -