TY  - BOOK
AU  - Sue,Marsha Petrie
TI  - Toxic people: decontaminate difficult people at work without using weapons or duct tape 
SN  - 9780470147689
U1  - 658.3 22
PY  - 2007///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Conflict management
KW  - Interpersonal relations
KW  - Interpersonal conflict
N1  - A hair in your biscuit -- Doesn't work well with others -- The steamroller -- The zipper lip -- The backstabber -- The know-it-all -- The needy weenie -- The whine and cheeser -- Planning for toxic spills -- Plotting toxic cleanup -- Listen up! -- Control the uncontrollable -- Toxic customer service -- Mental looting -- Toxic infections -- Ruffled feathers -- On a personal note -- Survivor
UR  - http://www.loc.gov/catdir/toc/ecip0712/2007009256.html
UR  - http://www.loc.gov/catdir/enhancements/fy0739/2007009256-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0739/2007009256-d.html
ER  -