Taming the abrasive manager : how to end unnecessary roughness in the workplace / Laura Crawshaw.

Includes bibliographical references (p. 205-207) and index.

Abrasive bosses and the working wounded -- Boss whispering -- Abrasive boss behavior : what they do -- Bears, bosses, and business : survival through dominance -- On the origins of abrasion : why they do it -- Blinder than bats : why they don't see -- Why we don't take bulls (or bosses) by the horns -- Can bosses change their (blind) spots? -- Blinders off : how management can make them see -- Limits on : how management can make them care -- Risky business : taming the boss you work for or with -- The choice to change : will the horse drink? -- Ending unnecessary roughness : preventing workplace abrasion.