Service operations management / (Record no. 1591)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00845nam a22002657a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 1669 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | BD-DhEU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20120828110442.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120828t2006 ii ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788131501603 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | BD-DhEU |
| Transcribing agency | BD-DhEU |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 23 |
| Classification number | 658 |
| Item number | MES 2006 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Metters, Richard |
| 9 (RLIN) | 4311 |
| 245 10 - TITLE STATEMENT | |
| Title | Service operations management / |
| Statement of responsibility, etc | Richard Metters, Kathryn King-Metters, Madeleine Pullman and Steve Walton |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 370 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Name of Cataloguer | |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| General subdivision | Management. |
| 9 (RLIN) | 4312 |
| Topical term or geographic name as entry element | Customer services. |
| Form subdivision | Case studies. |
| General subdivision | Management. |
| 9 (RLIN) | 4313 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | King-Metters, Kathryn |
| 9 (RLIN) | 4314 |
| Personal name | Walton, Steve |
| 9 (RLIN) | 4315 |
| Personal name | Pullman, Madeleine |
| 9 (RLIN) | 4316 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Eastern University Library | Eastern University Library | General Stacks | 08/10/2010 | 658 MES 2006 | 10211 | 28/08/2012 | 28/08/2012 | Books |