Services marketing : (Record no. 1555)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01034cam a22003014a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 1656 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | BD-DhEU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190729154217.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120813s2003 maua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0072471425 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| -- | BD-DhEU |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Edition number | 21 |
| Item number | ZES 2003 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml, Valarie A. |
| 9 (RLIN) | 4232 |
| 245 10 - TITLE STATEMENT | |
| Title | Services marketing : |
| Remainder of title | integrating customer focus across the firm / |
| Statement of responsibility, etc | Valarie A. Zeithaml, Mary Jo Bitner. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Boston : |
| Name of publisher, distributor, etc | McGraw-Hill/Irwin, |
| Date of publication, distribution, etc | c2003. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xx, 668 p. : |
| Other physical details | ill. ; |
| Dimensions | 21 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Name of Cataloguer | |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service industries |
| General subdivision | Marketing. |
| 9 (RLIN) | 4233 |
| Topical term or geographic name as entry element | Customer services. |
| 9 (RLIN) | 4234 |
| Topical term or geographic name as entry element | Marketing. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bitner, Mary Jo. |
| 9 (RLIN) | 4235 |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Publisher description |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/description/mh022/2002025544.html">http://www.loc.gov/catdir/description/mh022/2002025544.html</a> |
| Materials specified | Table of contents |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/toc/mh021/2002025544.html">http://www.loc.gov/catdir/toc/mh021/2002025544.html</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Koha issues (borrowed), all copies | 1 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Date checked out | Total Renewals | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Loan | Eastern University Library | Eastern University Library | General Stacks | 05/07/2005 | 658.8 ZES 2003 | 04410 | 13/08/2012 | 13/08/2012 | Books | |||||||
| Dewey Decimal Classification | Eastern University Library | Eastern University Library | General Stacks | 05/07/2005 | 1 | 658.8 ZES 2003 | 04411 | 29/07/2019 | 13/08/2012 | Books | 29/07/2019 | ||||||
| Dewey Decimal Classification | Eastern University Library | Eastern University Library | General Stacks | 05/07/2005 | 1 | 658.8 ZES 2003 | 04412 | 09/10/2013 | 13/08/2012 | Books | 01/10/2013 | ||||||
| Dewey Decimal Classification | Eastern University Library | Eastern University Library | General Stacks | 05/07/2005 | 4 | 658.8 ZES 2003 | 04413 | 07/06/2015 | 13/08/2012 | Books | 27/05/2015 | 1 | |||||
| Dewey Decimal Classification | Eastern University Library | Eastern University Library | General Stacks | 05/07/2005 | 3 | 658.8 ZES 2003 | 04414 | 12/03/2018 | 13/08/2012 | Books | 06/03/2018 | ||||||
| Dewey Decimal Classification | Eastern University Library | Eastern University Library | General Stacks | 08/02/2007 | 3 | 658.8 ZES 2003 | 06826 | 03/11/2013 | 13/08/2012 | Books | 22/10/2013 | 1 | |||||
| Dewey Decimal Classification | Eastern University Library | Eastern University Library | General Stacks | 28/02/2015 | 2 | 658.8 ZES 2003 | 06844 | 09/07/2017 | 28/02/2015 | Books | 06/07/2017 | Permanent Campus library |