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Service operations management /

Metters, Richard

Service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman and Steve Walton - 370 p. : ill. ; 24 cm.

Includes bibliographical references and index.

ISBN: 9788131501603

Subjects--Topical Terms:
Customer services.--Management.
Customer services.--Management.--Case studies.

Dewey Class. No.: 658 / MES 2006

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