Willie's way :
Van Hooser, Phillip, 1957-
Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty / Phillip Van Hooser. - Hoboken, N.J. : Wiley, c2005. - xii, 188 p. ; 23 cm.
9780471748076 (cloth) 0471748072 (cloth)
Customer services.
Customer loyalty.
Customer relations.
658.812 / HOW 2005
Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty / Phillip Van Hooser. - Hoboken, N.J. : Wiley, c2005. - xii, 188 p. ; 23 cm.
9780471748076 (cloth) 0471748072 (cloth)
Customer services.
Customer loyalty.
Customer relations.
658.812 / HOW 2005