Design for six sigma for service /
Yang, Kai.
Design for six sigma for service / Kai Yang. - New York : McGraw-Hill, c2005. - xi, 452 p. : ill. ; 24 cm. - Six sigma operational methods series .
Includes bibliographical references (p. 431-435) and index.
0071445552
Service industries--Management.
Six sigma (Quality control standard)
Service industries--Quality control--Statistical methods.
Quality control--Statistical methods.
658.4 / YAD 2005
Design for six sigma for service / Kai Yang. - New York : McGraw-Hill, c2005. - xi, 452 p. : ill. ; 24 cm. - Six sigma operational methods series .
Includes bibliographical references (p. 431-435) and index.
0071445552
Service industries--Management.
Six sigma (Quality control standard)
Service industries--Quality control--Statistical methods.
Quality control--Statistical methods.
658.4 / YAD 2005